WINDSOR

SHIPPING & RETURNS

At Windsor, we stand behind the quality of our products. If you’re not completely satisfied, we’re here to help with a straightforward returns process.

  • All parcels are shipped via trusted courier partners for fast and secure delivery.
  •  Typically delivered within 2-7 working days (UK Mainland).
  • Every item is securely packaged in our warehouse before being handed over to our courier.
  • To reschedule your delivery, please visit this page.

Delivery to Remote Locations

Some areas classified as ‘remote’ by our courier partners may require additional delivery charges. This helps cover the extra transportation costs to these locations.

Areas Typically Affected Include:

  • Channel Islands

  • Isle of Man

  • Scilly Isles

  • Isle of Wight

  • Scottish Highlands

  • Northern Ireland

  • Grampian region

  • Scottish offshore islands

Not sure if your address falls under remote delivery? Our customer service team is happy to help! Just email us at customerservices@windsoruk.co.uk and we’ll check for you.

1. Eligibility for Returns & Refunds

  • Products must be returned within 30 days of delivery.

  • Items must be unused, in original packaging, and in resalable condition.

  • Proof of purchase (order number/receipt) is required.

Non-returnable items:

  • Custom-made or special-order products (unless defective).

  • Opened/disassembled fixtures for hygiene reasons.

2. How to Initiate a Return

  1. Contact Us: Email customerservices@windsoruk.co.uk or call 01274 308656 with your order details.

  2. Get Approval: We’ll provide a Return Authorization (RMA) number and instructions.

  3. Ship Back: Securely package the item(s) and include the RMA number.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong/damaged item).

3. Refund Processing

  • Once received, we’ll inspect the item and process refunds within 5–7 business days.

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable unless the return is our fault.

4. Exchanges

Need a different size or model? Contact us within 30 days, and we’ll guide you through the exchange process.

5. Damaged or Defective Items

  • Report issues within 48 hours of delivery.

  • Provide photos of the damage/defect.

  • We’ll arrange a free replacement or refund.

6. Freight & Large Item Returns

  • Oversized products (e.g., bathtubs, vanities) may require a pickup service (fees may apply).

Questions?

📞 01274 308656
✉ customerservices@windsoruk.co.uk

Why Customers Trust Windor:

✔ Hassle-Free Returns – Simple process, quick refunds.
✔ Quality Guarantee – We inspect every return.
✔ Dedicated Support – Real help, no bots.