Delivery Terms
Delivery Terms
Delivery Terms
At Windsor, we strive to ensure a smooth and hassle-free delivery experience for all our customers. Below are the key details regarding our delivery policies:
1. Delivery Areas
We currently deliver in UK. For international orders, additional customs fees or taxes may apply
2. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Custom or large-quantity orders may require additional processing time, which will be communicated upfront.
3. Shipping Methods & Estimated Delivery Times
We partner with trusted carriers to ensure safe and timely delivery:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Freight Shipping (for large items): 5–10 business days (subject to location)
Delivery estimates begin once the order has shipped, not when placed.
4. Shipping Costs
Free standard shipping on orders over [X amount, e.g., $99].
Expedited and freight shipping costs are calculated at checkout based on weight, destination, and delivery speed.
5. Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s progress.
6. Delivery Exceptions
Delays may occur due to:
Inclement weather or carrier disruptions.
Incorrect/incomplete shipping addresses.
Customs clearance (International Orders).
We’ll proactively notify you if delays arise.
7. Receiving Your Order
Inspect packages upon delivery and report any damage within 48 hours.
Freight deliveries may require an appointment or assistance for unloading.
8. Returns & Undeliverable Packages
Undeliverable packages (due to address errors or refusal) will incur return fees.
See our Refund & Returns for details on exchanges/refunds.