WINDSOR

FAQS

Find Out Answers Here

1. Product Information

What types of bathroom products do you offer?

We provide a wide range of high-quality bathroom fixtures and accessories, including sinks, faucets, showers, bathtubs, vanities, mirrors, and more—all designed for durability and modern aesthetics.

Are your products water-efficient or eco-friendly?

Yes! Many of our products are designed with water-saving technology (e.g., low-flow faucets, dual-flush toilets) and sustainable materials.

Can I request a product sample or catalog?

Yes! send us a mail on customerservices@windsoruk.co.uk
or send inquery on contac us page.

2. Ordering & Payments

How do I place an order?

Orders can be placed online through our website, or you can visit the store.

What payment methods do you accept?

We accept major credit/debit cards Strpie, PayPal, and bank transfers. Payment plans may be available for bulk orders.

Can I modify or cancel my order after placement?

Order modifications/cancellations must be requested within 24 hours of placement. Contact us immediately at customerservices@windsoruk.co.uk

3. Tracking

How can I track my order?

Once shipped, you’ll receive a tracking number via email.

4. Returns & Refunds

What is your return policy?

Unused, undamaged items in original packaging may be returned within 30 days for a refund or exchange. See our full Return Policy.

What if my product arrives damaged or defective?

Contact us within 24 hours with photos of the damage. We’ll arrange a replacement or refund at no extra cost.

5. Installation & Maintenance

Do you provide installation services?

We recommend professional installation for optimal performance. While we don’t install directly, we can connect you with certified contractors in your area.

How do I clean and maintain my Windsor bathroom products?

Use mild, non-abrasive cleaners for surfaces like ceramic, glass, or brass. Avoid harsh chemicals. Product-specific care guides are included with your purchase.

What should I do if my product malfunctions?

Check the troubleshooting guide in your manual. For warranty-covered issues, contact our support team with your order number.

6. Warranties & Guarantees

What warranties do you offer?

Products are written with their warranty against manufacturing defects. Warranty details are included with your purchase.

Does the warranty cover installation errors?

No. Warranties are void if the product is improperly installed, modified, or misused. Always hire a licensed professional.